Summary Table: What to Watch for in 31Bets’ T&Cs
| Topic | Why It Matters | Impact Level | Explanation |
|---|---|---|---|
| Wagering Requirements | Bonus funds locked until real funds depleted; bonus voided on early withdrawal | High | Early cash-out forfeits bonuses and associated wins |
| Bonus Abuse Rules | Advantage play broadly defined with harsh penalties | High | Winning strategies may be misclassified and penalized |
| Account Use Restrictions | Single account per household/device/IP enforced | High | Shared access risks bans and loss of funds |
| Identity Verification | Required before first withdrawal; strict and layered | High | Delays and account holds if documentation is incomplete |
| Withdrawal Policy | €50 minimum, strict KYC, monthly caps, crypto fees | High | Large wins paid in installments; non-KYC blocks payouts |
| Dormancy Policy | €10 monthly fee after 12 months of inactivity | Medium | Balance may quietly decrease without user alerts |
| Data Handling | Minimal privacy tools; broad third-party sharing | Medium | No opt-out or deletion control for users |
| Dispute Jurisdiction | Governed by Anjouan courts, casino’s decision is final | High | Users have limited access to independent resolution |
Wagering Rules and Bonus Mechanics: A Trap for the Unaware
At 31Bets, bonuses are tied to specific conditions that go beyond standard wagering multipliers. Bonus funds become active only after a user has fully depleted their real money balance. The platform’s bonus model effectively locks users into a bonus cycle without a clear opt-out pathway.
If a player attempts to withdraw any part of their deposit before meeting wagering conditions, all bonus funds and any associated winnings are automatically forfeited. This clause applies even if the wagering hasn’t started or is close to completion.
No maximum bet rule is explicitly stated in the bonus terms, but the general tone of the site implies that any perceived manipulation can be penalized. This creates uncertainty around acceptable wagering behavior and leaves players exposed to sudden disqualification if they are deemed non-compliant.
Bonus Abuse: Broad Definitions with One-Sided Enforcement
31Bets outlines an aggressive stance against what it calls “advantage play,” but the definitions are ambiguous. Bonus abuse can include:
- Delaying game rounds to bypass wagering
- Using strategies to accumulate in-game value before switching to real money play
- Exploiting software glitches or loopholes
- Playing from shared IPs or devices to access multiple bonuses
Notably, there’s no scale of penalties. Once flagged, users may lose bonuses, winnings, or their account altogether. The operator reserves the right to confiscate all earnings and apply a 20% deduction on refunds if user activity is deemed fraudulent or abusive.
There’s no listed appeal process, no clarity on how abuse is verified, and no timeline for decisions. Players are left with the burden of compliance and no avenue for defending their actions if the casino decides to take disciplinary action.
Account Restrictions: Strict Limits on IP, Device, and Household Use
Only one account is allowed per player, IP address, device, and household. This is enforced through backend detection systems and can result in the closure of all associated accounts if duplication is suspected.
There is no way to register multiple users from the same address legitimately. Players in shared housing or using public networks (e.g., dormitories, family homes) face a high risk of being flagged. Funds across duplicate accounts can be forfeited, and 31Bets reserves the right to seize deposits if a user fails to verify their identity after notification.
If users wish to open another account after closing a previous one, they must contact support in advance for approval though no guarantee is provided. Failure to do so can trigger the same consequences as multi-account fraud.
Identity Verification and KYC Requirements: Non-Negotiable and Layered
31Bets implements a mandatory KYC process before first withdrawal. This includes:
- Valid government-issued ID (passport, national ID, or driver’s license)
- Proof of address (utility bill or official government correspondence)
- Phone call verification and, in some cases, video interviews
- Selfie with ID or high-resolution facial photos
The terms also allow the casino to reject documents if they’re not in Latin or Cyrillic script or deemed non-compliant. The KYC process must be completed before any withdrawal, and users who fail to provide acceptable documents may have their winnings confiscated and only deposits refunded minus any bonuses or accrued rewards.
Importantly, users are warned that crypto recovery (e.g., misdirected funds) carries a fee of 0.1 BTC, with no guaranteed success, adding to the overall risk.
Withdrawals: High Minimum, Limited Max, and Installment Payouts
The minimum withdrawal amount is €50, which is above the industry average. Weekly and monthly withdrawal caps are set at:
- €7,500 per week
- €15,000 per month
Larger payouts are processed in monthly installments. There’s no VIP structure advertised that would raise these limits. The casino also reserves the right to withhold or delay withdrawals for up to 7 business days during verification or security review.
Users depositing via credit card may only withdraw up to the amount deposited, with any additional funds paid through alternative methods. This policy is common, but combined with the site’s layered verification process and refund deductions, it introduces unnecessary delays and complexity.
Dormancy Fees: €10 Monthly Charges Without Warning
Accounts are considered dormant after 12 months of inactivity. Once flagged, a €10 monthly administrative fee is applied and deducted from the account balance until either:
- The balance reaches zero
- The user logs in and reactivates the account
No notifications are guaranteed prior to the deduction. While the casino justifies this fee as a cost-recovery mechanism, the lack of warning mechanisms or grace periods makes it easy for users to lose stored funds unknowingly.
Data Collection and Privacy Practices: Limited Transparency
31Bets collects a wide array of personal data for user identification, marketing, anti-fraud, and internal operations. This includes name, address, payment info, IP address, and behavioral data.
The site provides no privacy dashboard for users to control how their data is stored, shared, or deleted. Data may be shared with affiliates and third-party providers without user opt-in. Deletion requests must be made manually and are subject to the casino’s discretion.
Although players are told their data is secure, the Terms do not reference GDPR compliance unless required by local law. For international users, especially those in regulated regions, this limited control over personal data may be concerning.
Dispute Handling: No Independent Mediation
Disputes at 31Bets are managed internally. The casino states that server logs and internal records serve as final authority in any disagreement. If players disagree with the result shown on their screen, the game server result prevails.
While the Terms suggest users can escalate unresolved issues to a listed authority, no clear process or regulator is named, and no external dispute resolution service like eCOGRA is mentioned. This structure effectively grants the casino full control over complaint outcomes.
Final Judgments: A High-Control, Low-Flexibility Environment
31Bets Casino operates on a risk-averse, operator-centric model. Its terms emphasize fraud prevention, strict compliance, and bonus enforcement, often at the expense of player flexibility and transparency. The result is a platform that demands meticulous user behavior and offers little margin for error.
For players who fail to read the terms in full or make unintentional missteps such as withdrawing early or sharing a device with another user the consequences can include forfeited winnings, account closure, and permanent bans.
Practical Player Advice Before Engaging with 31Bets
- Avoid bonuses unless you fully understand all terms, including forfeiture rules on early withdrawals
- Use only your personal, exclusive device and IP address never share access
- Complete identity verification proactively before requesting a withdrawal
- Maintain regular account activity to avoid dormancy fees
- Use secure methods for crypto deposits; avoid under-limit or incorrect transfers
- Always verify withdrawal limits and understand payout timelines, especially after large wins
- Keep clear records of all correspondence and gameplay in case of dispute
- Be prepared for one-sided dispute resolution there’s no third-party intervention
31Bets may appeal to users who value multiple currencies, including crypto, and who are confident in managing tight bonus structures and strict KYC rules. For those seeking a more flexible, player-friendly environment with external dispute access and faster withdrawals, the trade-offs may outweigh the benefits.
